Friday, January 1, 2010

FAQ/Policies

Posted by Erinn Giblin at 12:27 PM
FAQ:
How do I know you received my order?
Once your purchase is complete you will receive a confirmation email. If you do not receive an email within 24 hours, contact customer service: Call 1.877.734.6736 or Email customerservice@theopenskyproject.com.

Please be sure and include date of purchase, Seller purchased from (Mrs. Mama Drama) and the order confirmation number you received at time of purchase.

Do you Ship Internationally?
We will ship orders anywhere within the United States. At this time, we do not ship to other locations. However, soon this will change, as our selling community have audiences around the world!

How do I know if my purchase has been shipped?
You will receive a shipment notification via email when your order ships. The shipment notification will include your tracking number so you can monitor the delivery.

OpenSky will notify you as soon as your order has shipped. You'll receive an email from us letting you know the carrier (USPS, UPS, FEDEX) and tracking number of your package. Packages are usually shipped within 1-3 days of order confirmation.

Please keep in mind orders sometimes can come from several suppliers and may take as long as 7-10 days to arrive.

If it's been a while and you haven't heard from us, give us a call and we'll figure out what went wrong.

Returns:
There is a 365-day guarantee on everything you buy from Mrs. Mama Drama Boutique. If for some reason you decide one of my products isn’t all that or is not what you expected, just return it (at no cost to you) for a full refund!
Disclaimer:
What you read on Mrs. Mama Drama Boutique are my personal opinions about products I love, support, and want to share with my readers. I provide thoughtful, thorough, and honest opinions from one mother to another. I'm not compensated for any of my opinions or product descriptions, and I only get paid if and when you purchase an item.
 

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